Privacy Policy
Heritage Glass Restoration
1. Introduction
Heritage Glass Restoration (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following data about you:
Personal Information: Name, email address, phone number, postal address.
Transaction Data: Details of services you have requested from us.
Technical Data: IP address, browser type, and other technical information collected through cookies.
Communication Data: Any correspondence sent via email or our website.
3. How We Use Your Information
We process your personal data for the following purposes:
To provide and manage our services.
To respond to your enquiries and communicate with you.
To process payments and issue invoices.
To improve our website and customer experience.
To comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual Obligation: To fulfil a contract with you or take steps before entering into a contract.
Legitimate Interests: To operate and improve our business while ensuring your rights and freedoms are not overridden.
Legal Compliance: To meet legal obligations such as tax and business regulations.
Consent: When required, we will seek your explicit consent before processing certain data.
5. Data Sharing
We do not sell or rent your personal data. However, we may share it with:
Service providers assisting with business operations (e.g., payment processors, IT support).
Legal or regulatory bodies when required by law.
Third parties in the event of a business transfer, merger, or sale.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. After this period, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Request limitation on processing your data.
Objection: Object to the processing of your data based on legitimate interests.
Data Portability: Request transfer of your data to another service provider.
Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at g-wycherley@outlook.com.
9. Cookies
Our website may use cookies to improve your experience. You can manage cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Heritage Glass Restoration
Email: g-wycherley@outlook.com